Acceptable use policy

This policy sets out what you may and may not do with Shmor. It forms part of our terms of service. The most important rule is simple: only capture people you have a genuine reason to keep in your CRM, and treat their details as the law requires.

The people you capture

When you send Shmor details about someone, you decide that their details go into your CRM, whether that is ShmorCRM or your own Attio or HubSpot account. You are the controller of that data and we process it for you, as our data processing addendum explains. You are responsible for:

• having a lawful basis to keep each person’s details in your CRM, such as a legitimate business interest after meeting them;
• telling people how you use their details where the law requires it, for example in your own privacy notice;
• following the rules on electronic marketing (PECR) before you send anyone marketing emails or messages;
• responding to anyone who asks about their data, including requests to delete it from your CRM; and
• deleting records from ShmorCRM when you no longer need them, or setting it to delete them automatically.

What you must not send

You must not use Shmor to process:

• special category data, such as health, religious beliefs, political opinions, sexual orientation or ethnicity, or data about criminal offences;
• details of children;
• details you obtained unlawfully, for example by recording a conversation where the law required consent you did not have, or by scraping a site in breach of its terms;
• emails or attachments you have no right to share, such as mail from someone else’s mailbox, or correspondence you received in confidence that you may not pass on;
• content that is unlawful, or that harasses, threatens, defames or incites hatred or violence against any person or group; or
• malware or anything designed to damage or interfere with systems.

Using the service fairly

You must not:

• send messages or emails automatically or in bulk to Shmor, for example from a script, with an automatic email forwarding rule, or by forwarding whole chat exports or mailboxes, or use it to build lists of people you have not met or been introduced to;
• try to get around plan limits, cost limits or the one-trial-per-person rule, for example by creating multiple accounts;
• link a messaging account that is not yours, add an email address you do not control as an address to forward from, share your private forwarding address with others, or connect a CRM you are not authorised to use;
• probe, scan or test the security of Shmor, or try to access accounts or data that are not yours, unless we have agreed to it in writing;
• copy, reverse engineer or resell Shmor, or offer it as part of another service, without our written agreement; or
• misrepresent who you are, or impersonate another person or organisation.

You must also follow the terms of Telegram, your email provider, your CRM and, if you use it, Apollo.

Reporting a problem

If you believe Shmor is being used in breach of this policy, or you have found a security issue, contact us at hello@metamindz.co.uk. For security reports, please give us reasonable time to fix the issue before disclosing it.

What happens if this policy is broken

We may stop processing, or suspend or close the account involved, depending on how serious the breach is. Where it is reasonable, we will tell you first and give you a chance to put things right. Where the law requires it, we may report unlawful activity to the relevant authorities.